Privacy Policy

1. Overview

StemConnect ("we," "us," or "our") operates the StemConnect platform at stemconnect.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using StemConnect, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: first name, last name, email address, and phone number when you submit a consultation request or complete the clinic-matching quiz.
• Health-related information: your condition category and specific condition, which you voluntarily provide to receive relevant clinic matches. We do not collect or store detailed medical records.
• Location information: your zip code or city/state, used solely to match you with nearby clinics. We do not store precise GPS coordinates.
• Usage data: pages visited, quiz responses, and clinic interactions, collected automatically to improve our matching algorithm.

3. How We Use Your Information

We use the information we collect to:

• Match you with relevant stem cell clinics based on your condition, location, and preferences.
• Forward your consultation request to the clinics you select (with your explicit consent at submission).
• Send you a confirmation email and, if you opt in, follow-up information about your matches.
• Improve our matching algorithm and platform experience.
• Comply with legal obligations.

We do not sell your personal information to third parties. We do not send unsolicited marketing emails. You can unsubscribe from any communication at any time.

4. Information Sharing

We share your information only in the following circumstances:

• With clinics you select: When you submit a consultation request, your name, email, phone, condition, and location are shared with the specific clinic(s) you chose. You control which clinics receive your information.
• Service providers: We use trusted third-party services (including GoHighLevel for CRM, and cloud infrastructure providers) that process data on our behalf under strict data processing agreements.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Lead and consultation request data is retained for up to 24 months. You may request deletion of your data at any time by contacting us at [email protected].

6. Cookies and Tracking

We use cookies and similar tracking technologies to analyze usage patterns and improve the Service. You can control cookie settings through your browser. We use Google Analytics (anonymized) for traffic analysis. We do not use cross-site tracking for advertising purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Opt out of marketing communications at any time.
• For California residents: rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of sale of personal information.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures including HTTPS encryption, secure database storage, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your account.

9. Children's Privacy

StemConnect is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: